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	Trader Jay Guarantee

For Our Clients

WHEN YOUR FURNITURE ORDER IS CONFIRMED BY THE NECESSARY 50% DEPOSIT, YOUR ITEMS WILL BE THEN MADE TO OUR EXACTING STANDARDS FROM AMONG THE BEST FURNITURE MAKERS AVAILABLE IN INDONESIA . WE HAVE TRAVELED EXTENSIVELY TO LOCATE THESE EXACTING WOOD CRAFTSMEN AND NOW HAVE CONTRACTS WITH WHO WE BELIEVE ARE THE "BEST".

THE WOODS WE USE ARE ONLY TAKEN FROM GOVERNMENT TEAK PLANTATIONS AND ARE KILN DRIED OF EXCESS MOISTURE FOR UP
TO TWO (2) WEEKS BEFORE ANY PIECE OF FURNITURE IS MADE.
THE BEST AVAILABLE TEAK WOODS RARELY REACH THE BALI FURNITURE MARKET. USUALLY, ONLY THE INFERIOR AND HIGH MOISTURE CONTENT PIECES ARE SENT THERE (TO BALI SHOPS) TO SELL AS EXCESS. THE GOOD WOODS ARE MADE AND SHIPPED DIRECT ON ORDER. TATI EMPLOYS HER ELECTRONIC MOISTURE METER AND HER SHARP EYES TO INSPECT EACH FINISHED PIECE BEFORE IT IS APPROVED FOR DELIVERY. SHE ALSO IS ON HAND AT EACH PACKING AND SHIPPING TO CERTIFY THE PROCESS
FOR A DAMAGE FREE SHIPMENT TO YOU.

THE FINISHES ARE EXCELLENT AND ARE APPLIED BY HAND. EACH SELECTION IS HAND
RUBBED WITH GRITS AS LOW AS 350 IN BETWEEN FINISHES.

ALL SURFACES ARE FINISHED TO PROTECT THE ITEM FROM MOISTURE CREEP AFTER PRODUCTION. (A VERY IMPORTANT THING TO DO IN PRODUCTION). INTERIOR ITEMS ARE FINISHED WITH EITHER A SATIN OR A HIGH GLOSS COATING (CLIENT SELECTION OPTION). OUTDOOR ITEMS ARE HAND RUBBED WITH TEAK OILS TO A SOFT LUSTER. OR WITH ANY
FINISH YOU SPECIFY...

ALMOST EVERY ITEM WHICH CONTAINS DRAWERS ARE MADE TO INCLUDE METAL SLIDERS, INCLUDING THE SLIDING DOORS FOR THE ENTERTAINMENT CENTERS AND COMPUTER DESKS. THE SLIDERS PREVENT BINDING OF WOOD ON WOOD SURFACES. WHEN A DRAWER IS EMPTY AS WILL BE IN A SALES DISPLAY, THE WOOD ON WOOD SLIDES EASY. LOAD UP THAT DRAWER AND PULL LOTS HARDER. ON BOOK SHELVES, WE PLACE CROSSING GRAIN STRIPS
ON THE FRONT EDGES TO AVOID WEIGHT SAGS OR BENDS FROM HEAVY BOOK LOADS.

A SUBTLE ITEM, BUT PAYS OFF OVER TIME.

A NO RISK OR COST SHIPPING DAMAGE GUARANTEE: WE HAVE WRITTEN AGREEMENTS FROM
THE PACKERS; THE SHIPPERS

AND THE INSURANCE COMPANIES WE WORK WITH TO GUARANTEE YOUR ITEMS FROM IN TRANSIT DAMAGE OR BREAKAGE. (DOES NOT COVER SCRATCHES OR BRUISES). SIMPLE TERMS.
IF AN ITEM COMES OUT OF THE SHIPPING CONTAINER WITH DAMAGE, AND THAT DAMAGE IS OBSERVED BY OUR "AUTHORIZED AGENT" WHO MUST BE PRESENT AND MUST FILE A PHOTO REPORT; THE ITEM WILL BE REPLACED AT OUR COST IN THE NEXT SHIPMENT. NO "WEASEL WORDS". OUR GUARANTEE IS THIS SIMPLE!

WE STRIVE TO BRING YOU THE BEST FURNITURE AT PRICES WAY BELOW THE COMPETITION.
AND WE BACK UP OUR WORDS WITH THIS POSITIVE SET OF GUARANTEES. WE DO NOT BELIEVE OTHERS CAN OFFER FURNITURE MADE AS WELL AND WITH THIS STATED INTEGRITY OF BUSINESS AT SUCH LOW COSTS.

AND -- AND WHEN YOU ORDER, ASK US ABOUT OUR NEW... FREQUENT BUYERS CLUB... THE MORE TIMES YOU BUY FROM US; THE LOWER YOUR COSTS. NO SELLER OF THIS FURNITURE OFFERS
THIS ALONG WITH OUR GUARANTEE, HIGH QUALITY AND THE LOWEST POSSIBLE PRICES.